Pacific Heritage Home Returns

901 Lawson Street

City of Industry, CA 91748

Items sent back to us without first requesting a return will not be accepted. Thank you for considering Linen Avenue Custom Shades.

If you have further questions, you can always contact us at sales@pacificheritage.com.

Damages and Issues 

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, so we can evaluate the issue and make it right. 

Incorrect Sizes

Before installing your blind or shade, check to ensure you received the correct size and the item fits your window frame properly. Please contact us if your shade does not fit, we will be happy to work with you to return or exchange the item.

Exceptions / Non-Returnable Items 

Blinds and shades that are past warranty (one year after purchase date) cannot be accepted for returns or exchanges. Please contact us if you have further questions about your warranty.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.